Frequently Asked Questions

Questions about your order

Order and delivery

The expected delivery time has passed, where does my order go !?

I miss a number of products in my order, how is that possible?

When can I expect my order?

What are the shipping costs?

Exchange and return

I am not satisfied with my order, can I return it?

I want to return an item, what should I do?

Track and Trace

Where can I find my Track and Trace code?

The Track and Trace code does not indicate any information, how is this possible?